Shipping & Refunds

Shipping:

We offer FREE EXPRESS UK shipping, with same-day dispatch for orders placed before 2pm on any business day.

You'll receive email confirmation once your order has been shipped but if you have any questions at any time feel free to reach out to us at hello@strialab.com.

We generally ship with Evri or Royal Mail, details of which will be shown in your dispatch notification. While orders are dispatched on a 24-hour service, please allow 3 business days for your order to arrive before contacting us for assistance on hello@strialab.com.

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note, this is seperate to our 90-day Money-back Guarantee, detailed here.

Refunds:

To be eligible for a refund, your item must be sealed and in the same condition that you received it. We withhold the right to not accept returns of damaged, open or returns made after 14 days of delivery. 

To start a return, please contact us at hello@strialab.com. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: Huboo Returns, Unit 1 Vertex Park, OAKWOOD DRIVE, Bristol, BS167LB.
You can always contact us for any return question at hello@strialab.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be sealed and in the same condition that you received it.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@strialab.com.

Shipping

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Returns/Guarantee

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Subscriptions

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Product

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Still need help? email:
hello@strialab.com
Shipping

Delivery time

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Ready to start your healing journey? Place your order before 1pm for same-day dispatch.

UK: We offer FREE shipping using Amazon, which generally takes 1-2 business days.

AUS: We ship from Brisbane and shipping times vary depending on your location and the shipping service you select. As a guide, standard shipping generally takes 2-6 business days and express shipping takes 1-3 business days.

Delivery costs

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UK: FREE shipping on all orders.

Aus: We offer free shipping on orders over $100 or subsidised shipping rates for orders under this value.

My order hasn't arrived

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If your order has not turned up, please check your tracking data first. If your order hasn't arrived after 5 business days in the UK, or 8 business days in Australia, please get in touch with us and we can help you: hello@strialab.com.

Returns/Guarantee

How do I return an item?

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Returns can only be accepted for sealed products; once opened, returns are not possible. You must organise returns within 30 days of delivery. To arrange a return, email us at hello@strialab.com

What is your 90-day Moneyback Guarantee

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We’re confident in the effectiveness of our program to help reduce the appearance of your stretch marks. If you don’t see results after 3 months of consistent use, we’ll offer you a full refund—no questions asked.

How will refunds be made?

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Refunds are processed directly to the original payment card for security. We use a secure third-party system and do not have access to your card details. Please make sure you have the same card used for payment before arranging your return or let us know if it's different.

Subscriptions

How do I access my account?

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Click here:My Account

I can't login

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Purchasing a subscription does not make you an account, so be sure to create an account first.

How can I change how often my subscription is sent?

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You can do this from within your account - just click "Edit" and then "Delivery Schedule"

How do I cancel my subscription?

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You can do this from within your account - just click "Edit" and then "Delivery Schedule"

Product

How do I know Stria Lab will work for me?

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Our products are rooted in science, and treat the cause of strewth marks - the breakdown of collagen and elastin. We only create products using ingredients and treatments that have been clinically proven to work in peer-reviewed medical journals.

We’re extremely confident that our products will reduce your stretch marks which is why we provide a 90-day money-back guarantee.

How long before results?

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Many customers see lasting improvements in as little as 2-4 weeks, but for optimal results, we recommend continuing the treatment for the full 12 weeks. During this time, our hero ingredient, TECA, has been clinically proven to reduce the size and colour of stretch marks by up to 40%.

Healing skin requires patience. In the early weeks, the cream gets to work by soothing damaged skin cells and activating fibroblasts to repair the collagen and elastin fibres. As you continue the treatment, your skin will start to re-plump and re-densify, revealing a smoother, more resilient appearance.

For those looking for a quick confidence boost, our cream also delivers instant benefits. In just 10-30 minutes, it visibly fades and plumps stretch marks while firming and tightening the skin. While this effect is temporary and will wash off, it offers a powerful, immediate transformation that complements the long-term healing process.

Can I use your products for longer than the 90 days?

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Absolutely! 90 days is the minimum period we recommend using our products for, but you can continue using the products for as long as you like, especially if you are continuing to see improvements. You may also choose to keep using our Redefining Stretch Mark Cream on an ad hoc basis when you would like to enjoy its instant plumping and smoothing benefits.

Can I use your products while pregnant or breastfeeding?

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Our products are formulated without known harmful ingredients for pregnant or breastfeeding women, such as retinoids, phthalates, and parabens.

To help with your decision-making, we also commissioned a Toxicological Chemist and Safety Assessor to conduct a detailed toxicological assessment, which concluded that our formula poses no significant risk when used as intended during pregnancy and breastfeeding.

Consult your healthcare provider to ensure this product is suitable for your individual needs.

Are your products vegan and cruelty-free?

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Yes, our products are vegan and have never been tested on animals.

Are your products clean?

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We carefully formulate our products without parabens, phthalates, sulfates (SLS/SLES), petrolatum, formaldehyde, or formaldehyde-releasing agents.

How do I clean my Microneedling Tool?

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To clean the tool, simply rinse it in warm water after each use, then spray it with a sterilising spray (isopropyl alcohol solution) before each use. For a deeper clean, you can also soak it in soapy water overnight and/or use a toothbrush to clean.

Still need help? email:
hello@strialab.com